Job Description
Alexander James Recruiting is currently working with a leading dealer of commercial vehicles looking to recruit a new Service Advisor for their head office in Farnham. With a competitive salary and a number of other benefits, this is a great opportunity for an experienced admin professional interested in a new role.
Responsibilities
- Welcoming customers to the workshop and building rapport.
- Assigning work to technicians based on their skills, availability, and job complexity.
- Communicating with customers about the progress of their vehicle repairs and providing updates.
- Recommending additional services or products to customers based on their vehicle's needs.
- Providing reports on workshop performance and customer satisfaction.
Requirements
The company prefer an individual with customer service experience within the Commercial Vehicles industry. However, this isn’t essential, they would also be interested in speaking with candidates with a customer service background within the plant hire or automotive industries. You will be proactive in your approach and be able to work both on your own and well as a member of a progressive team. Ideally, you will be experienced in the use of workshop software including 1Link. In terms of location, you will ideally be based in or around the Farnham area.
Benefits
- Competitive salary (up to £32k depending on experience)
- 20 days annual leave plus Bank Holidays
- No weekend work
- Pension Scheme
The Company
Supplying some of the industry’s most well-known brands, our client is a highly respected, family-owned supplier of a wide variety of cars and commercial vehicles. Having been established for over 30 years, they have a strong presence within the Surrey area and offer an extensive range of vehicles including cars, vans, tipper trucks and refrigerated vehicles. Due to their consistent growth in the market, they’re now looking to add to their customer service team to increase market share further.